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Interviewing Skills

COURSE OVERVIEW
This is a very practical day designed to introduce new interviewers to the recruitment process. The day begins with an introduction to legislation, draws on best practice and particularly emphasises the organisation's policy and process. For more experienced interviewers this is an opportunity to reflect upon skills, particularly in relation to interview questions.

COURSE CONTENT
· Legislation relating to the recruitment process including discrimination legislation and the forthcoming Equality Bill
· The role of the job description and person specification in the process
· How to shortlist effectively and in line with good practice
· Developing appropriate questions (this section will be tailored to the organisation's specific requirements)
· What is involved in interview planning - including the environment and panel etiquette
· How to introduce the interview and make the candidate feel welcome
· Questions: how to construct, how to ask, how to probe, how to rate and record
· Practicing the interview process: role plays

METHODS OF DELIVERY
This course is delivered through a mix of PowerPoint presentation, quizzes, role-plays, discussions and reflection.


LEARNING OBJECTIVES
· Have an understanding of the legislation relating to the process of recruitment and selection - specifically the interviewing process
· Understand what is involved in planning and conducting an interview professionally - including questioning and probing
· Be able to work within the expectations of the organisation; using documentation as appropriate
· Have an awareness of how their own beliefs and values can affect the process and final decision
· Be able to understand how to reach a decision regarding which interviewee to appoint and the importance of recording

TARGET AUDIENCE
New and experienced interviewers.



TRAINING CONSIDERATIONS
Delegates should complete the required pre-course questionnaire to ascertain level.

CERTIFICATION
Upon completion of the course, the delegates will receive a certificate of attendance.


RELATED COURSES
Minute Taking