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Managing Grievances & Disciplinaries

Course Overview


Managers may have a variety of roles within a grievance or disciplinary. They may be the first person to be aware of an issue, take the role of an investigator, on some occasions conduct a hearing or be required to participate in a hearing. They are required equally to consider the impact on a complainant, alleged perpetrator, or the rest of the team, and as such to provide support. Policy requires excellent levels of communication and documentation when managing or being involved in these areas. The required skills are broad and varied and this training day has been designed to promote confidence and skills by providing opportunities to understand the context and the law, organisational policy and the responsibilities they hold. It is a highly practical day with opportunities to discuss, practice and learn tools, skills and techniques within a safe, supportive and enjoyable environment.

Course Content

  • Grievance, disciplinary, investigation and hearing procedures
  • Your role within those processes
  • When should these be used
  • Link to organisational standards, policies and codes
  • Supporting the various parties
  • Recording and communicating
  • Possible outcomes of hearings
  • Misconduct outside of work

Methods of Delivery


The course uses an interactive learning approach that ensures participants are kept fully involved throughout, with their background, experience and knowledge being central to the day. The facilitator will utilise a range of learning methods including pairs exercises, tutor input, plenary discussion, group work, role play and case studies.
  • Learning Objectives
  • Audience
  • Training Considerations
  • Certification
  • Related Courses

Learning Objectives

  • Ensure awareness of the grievance procedure
  • Know what is and what might not be a grievance
  • Understand their role in managing issues so that they do not escalate to this level, wherever possible
  • Describe how to support all parties involved in a grievance
  • Recognise the importance of recording and communicating when issues are raised
  • Ensure awareness of the disciplinary procedure
  • Know how to recognise what is and what is not a disciplinary issue
  • Understand the importance of conducting a comprehensive investigation with reference to the investigation plan
  • Describe how to produce a structured report which can be used with ease by all parties at a hearing
  • Understand the process of hearing, the roles and responsibilities of each party
  • Describe how misconduct issues outside of work might be managed

Target Audience

Supervisors and managers who have first line responsibility for managing grievances and disciplinaries.

Training Considerations

Certification

The delegates will receive a certificate of attendance upon completion of the course.

Related Courses

Managing Appraisals & Effective Supervision
Managing Sickness & Absense
 
Managing Grievances & Disciplinaries
COURSE OVERVIEW:
Managers may have a variety of roles within a grievance or disciplinary. They may be the first person to be aware of an issue, take the role of an investigator, on some occasions conduct a hearing or be required to participate in a hearing. They are required equally to consider the impact on a complainant, alleged perpetrator, or the rest of the team, and as such to provide support. Policy requires excellent levels of communication and documentation when managing or being involved in these areas. The required skills are broad and varied and this training day has been designed to promote confidence and skills by providing opportunities to understand the context and the law, organisational policy and the responsibilities they hold. It is a highly practical day with opportunities to discuss, practice and learn tools, skills and techniques within a safe, supportive and enjoyable environment.

COURSE CONTENT:
· Grievance, disciplinary, investigation and hearing procedures
· Your role within those processes
· When should these be used
· Link to organisational standards, policies and codes
· Supporting the various parties
· Recording and communicating
· Possible outcomes of hearings
· Misconduct outside of work

METHODS OF DELIVERY:
The course uses an interactive learning approach that ensures participants are kept fully involved throughout, with their background, experience and knowledge being central to the day. The facilitator will utilise a range of learning methods including pairs exercises, tutor input, plenary discussion, group work, role play and case studies.


LEARNING OBJECTIVES
· Ensure awareness of the grievance procedure
· Know what is and what might not be a grievance
· Understand their role in managing issues so that they do not escalate to this level, wherever possible
· Describe how to support all parties involved in a grievance
· Recognise the importance of recording and communicating when issues are raised
· Ensure awareness of the disciplinary procedure
· Know how to recognise what is and what is not a disciplinary issue
· Understand the importance of conducting a comprehensive investigation with reference to the investigation plan
· Describe how to produce a structured report which can be used with ease by all parties at a hearing
· Understand the process of hearing, the roles and responsibilities of each party
· Describe how misconduct issues outside of work might be managed

TARGET AUDIENCE
Supervisors and managers who have first line responsibility for managing grievances and disciplinaries.

TRAINING CONSIDERATIONS


CERTIFICATION
The delegates will receive a certificate of attendance upon completion of the course.

RELATED COURSES
Managing Appraisals & Effective Supervision
Managing Sickness & Absense

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