Duration 1 day
This training has been designed for managers who are either new to supervising and managing staff or who require a refresher/update to their current skills/experience. It will be delivered in accordance with prevailing best practice and legislation. The course seeks to define what is meant by performance, enabling managers to understand: the importance of clarifying standards and expectations with staff; how to support staff positively to achieve their best. It will make reference to supervision and appraisal processes and how these link to the performance management cycle but will not address these processes in detail.
- To understand what is meant by performance and underperformance
- To understand the importance of overt and articulated standards
- To recognise the importance of giving feedback to staff (positive and negative)
- To know how to give feedback assertively and capture feedback given
- To know the key signs that someone may have a performance issue and/or be over/under-managed
- To understand how to respond to issues caused by aptitude, ability or attitude
- To appreciate how a clear understanding of the responsibilities of each party can help avoid stress and burnout in managers
- To understand the importance of developing a formal performance improvement plan and within this to produce SMART objectives
Methods of Delivery
The trainer will use a mixture of presentations, PowerPoint, flip chart, group discussion, role-play, case study, small group work and handouts.
- Course Content
- Training Considerations
- Related Courses
- What is meant by performance management?
- Where do the standards your staff work to come from?
- Why is it so important to develop clear standards?
- The Performance Management Cycle and the Manager's role in observing, monitoring and giving feedback
- Giving positive feedback, where and how; the Losada effect; the impact of positive feedback on well-being
- The key signs that someone may have a performance issue
- The difference between ability, aptitude and attitude in terms of managing performance issues
- The Ego States: how to work in an Adult-Adult manner with staff
- The role of the performance improvement plan and how this protects the individual, the manager and the organisation
Managers who wish to refresh or enhance their skills; those about to move into management; anyone who is currently in a senior role within a team.
Delegates should familiarise themselves with their current employer's practices around performance management.
The delegates will receive a certificate of attendance upon completion of the course.
Supervision & Appraisal Skills
Delegation & Time Management