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Basic Welfare Benefits An Introduction

Duration

1 day

Course Overview


The welfare benefits system is of vital importance to millions of people in the UK. However it is complicated and confusing, both to claimants and those whose responsibility it is to support them. Claimants are largely expected to know their rights, although it is clear that most do not. At the same time, the UK advice sector has seen significant funding reductions in the last 20 years. Thousands of millions of pounds is under claimed every year, which can lead to severe hardship, including rent arrears and other indebtedness.

This training course is intended to help those new to helping customers with social security queries. The aim is to increase participant's awareness of the key welfare benefits available to new and established claimants.

Course Content

  • The welfare benefit possibilities for customers in a range of different circumstances, including unemployed or sick people, tenants, those in work but in low pay, and also disabled people
  • The possibilities to claim more than one benefit at the same time
  • The key basic rules for the most likely benefit entitlements
  • How to claim these key benefits
  • The general impact of the new Universal Credit system on the current benefit regime

Methods of Delivery


The day is broken up into distinct sections, using powerpoint, group discussion and straightforward case studies.
  • Learning Objectives
  • Audience
  • Training Considerations
  • Certification
  • Related Courses

Learning Objectives

  • Increased confidence in understanding how the benefit system can assist customers
  • The ability to identify claim possibilities for customers in a range of differing circumstances
  • An awareness of how welfare reform will impact claimants, including Universal Credit

Target Audience

Those who may have acquired some responsibility for giving advice or information to customers in relation to welfare benefits. This course is aimed those new to this role, and who do not already have welfare benefits experience. Please note that this course is not intended as update training (which is available as separate training).

Training Considerations

This course will be covering basic concepts, and assumes no prior knowledge of the benefits system.

Certification

Upon completion of the course, the delegates will receive a certificate of attendance.

Related Courses

Welfare Benefits Update: The Impact of the Welfare Reform and Other Changes
Welfare Reform and Universal Credit
 
Basic Welfare Benefits An Introduction
Duration: 1 day

Course Overview:
The welfare benefits system is of vital importance to millions of people in the UK. However it is complicated and confusing, both to claimants and those whose responsibility it is to support them. Claimants are largely expected to know their rights, although it is clear that most do not. At the same time, the UK advice sector has seen significant funding reductions in the last 20 years. Thousands of millions of pounds is under claimed every year, which can lead to severe hardship, including rent arrears and other indebtedness.

This training course is intended to help those new to helping customers with social security queries. The aim is to increase participant's awareness of the key welfare benefits available to new and established claimants.

Course Content:
· The welfare benefit possibilities for customers in a range of different circumstances, including unemployed or sick people, tenants, those in work but in low pay, and also disabled people
· The possibilities to claim more than one benefit at the same time
· The key basic rules for the most likely benefit entitlements
· How to claim these key benefits
· The general impact of the new Universal Credit system on the current benefit regime

Methods of delivery:
The day is broken up into distinct sections, using powerpoint, group discussion and straightforward case studies.

LEARNING OBJECTIVES
· Increased confidence in understanding how the benefit system can assist customers
· The ability to identify claim possibilities for customers in a range of differing circumstances
· An awareness of how welfare reform will impact claimants, including Universal Credit

TARGET AUDIENCE
Those who may have acquired some responsibility for giving advice or information to customers in relation to welfare benefits. This course is aimed those new to this role, and who do not already have welfare benefits experience. Please note that this course is not intended as update training (which is available as separate training).

TRAINING CONSIDERATIONS
This course will be covering basic concepts, and assumes no prior knowledge of the benefits system.

CERTIFICATION
Upon completion of the course, the delegates will receive a certificate of attendance.

RELATED COURSES
Welfare Benefits Update: The Impact of the Welfare Reform and Other Changes
Welfare Reform and Universal Credit

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