Constructive Conversations for Managers
Duration 1 day
Having difficult conversations can be stressful yet it is an inevitable part of effective management. This 1-day course utilises best practice and develops awareness of the blocks and barriers managers and team leaders may face when having a difficult conversation with an employee. It aims to equip managers and team leaders with core competencies they require in order to conduct constructive conversations with their employees enabling them to improve their performance, motivate them to achieve more, and build teamwork. The course will demonstrate the use of appropriate listening and questioning techniques and how to give constructive feedback to help the individual see the impact of their actions or behaviours.
This course aims to equip delegates with the skills to: Secure improvements as part of their managerial role Ensure effective leadership and quality of care Identify staff who are underperforming and manage challenging attitudes Develop a strategic approach to problem behaviour and difficult conversations Encourage a collaborative approach to improving care standards Reinvigorate demotivated staff by understanding their motivations Move to more assertive management and be able to form contracts for improvement Ensure constructive solutions are maximised
Methods of Delivery
The trainer uses a variety of PowerPoint presentation, flipchart work, discussion and group work to ensure that all course objectives are met, while providing a safe, open forum for delegates to exchange views and best practices, in line with the appropriate company policy. There will be role play and practical elements within the course.
- Course Content
- Training Considerations
- Related Courses
- Constructive Conversations: definitions, skills and scenarios
- The effects of allowing difficult employee behaviours
- The importance of perception and preconceived ideas
- Delivering effective feedback and the various models in use
- Role Play - Conducting Constructive Conversations
- Agreed Action Plan
Managers who wish to refresh or enhance their skills; those about to move into management; anyone who is currently in a supervisory role.
Delegates are required to bring writing paper and a pen to the course and come prepared to share scenarios in which they have or anticipate having a constructive conversation.
Upon completion of the course, the delegates will receive a certificate of attendance.
Introduction to Leadership and Management
Managing Appraisals and Effective Supervision
Coaching and Mentoring for Managers