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Personal Safety, Lone Working and Breakaway Techniques

Duration

1 day Course Time: 9.30am-4.30pm

Course Overview



Central Training's Personal Safety, Lone Working and Breakaway Techniques training is designed to ensure front line workers are aware of the risks associated with lone working, know how to de-escalate potentially volatile situations and manage their personal safety with foresight and planning.

The Breakaway Techniques session will incorporate appropriate and effective physical skills for the purpose of breaking away and defending against different types of physical assault.

Course Content



The course will help delegates to understand:
  • The importance of personal safety when lone working and the associated risks
  • Customer attitude and behaviour
  • The importance of a universal greeting and knowing how to implement it
  • The tools and strategies to quickly build rapport with customers
  • The importance of continually risk assessing situations and environments
  • How to de-escalate potentially difficult and dangerous situations
  • The Personal Safety model and its implications
  • The different types of attack rituals
  • The strategies to employ if de-escalation fails
  • Relevant common and criminal law in relation to reasonable force
    • Learning Objectives
    • Audience
    • Training Considerations
    • Certification
    • Related Courses

    Learning Objectives

    Learning outcomes:
  • To develop knowledge and confidence in managing challenging situations
  • To understand how gender, race and status might affect an individual's experience of violence
  • To understand which factors might support or undermine the ability to deal with a violent or aggressive situation
  • To respond to violence and aggression in an appropriate way
  • To employ principles of self-defence, including posture and balance to breakaway from violent situations
  • Target Audience

    All front line staff who could potentially come into contact with challenging behaviour or difficult situations.

    Training Considerations

    Methods of delivery: This training is highly interactive and employs physical demonstrations, group work, presentations and questionnaires. Delegates are provided with comprehensive learner notes to facilitate learning. Pre-training requirement: Delegates are required to complete and sign the 'Safe to Practice' questionnaire, wear appropriate clothes and footwear and be prepared to remove jewellery.

    Certification

    Upon completion of the course, delegates will receive a certificate of attendance.

    Related Courses

    · Challenging Behaviour: Managing and Responding
     
    Personal Safety, Lone Working and Breakaway Techniques
    Duration: 1 day Course Time: 9.30am-4.30pm

    Course overview:

    Central Training's Personal Safety, Lone Working and Breakaway Techniques training is designed to ensure front line workers are aware of the risks associated with lone working, know how to de-escalate potentially volatile situations and manage their personal safety with foresight and planning.

    The Breakaway Techniques session will incorporate appropriate and effective physical skills for the purpose of breaking away and defending against different types of physical assault.

    Course content:

    The course will help delegates to understand:

    · The importance of personal safety when lone working and the associated risks
    · Customer attitude and behaviour
    · The importance of a universal greeting and knowing how to implement it
    · The tools and strategies to quickly build rapport with customers
    · The importance of continually risk assessing situations and environments
    · How to de-escalate potentially difficult and dangerous situations
    · The Personal Safety model and its implications
    · The different types of attack rituals
    · The strategies to employ if de-escalation fails
    · Relevant common and criminal law in relation to reasonable force


    LEARNING OBJECTIVES
    Learning outcomes:

    · To develop knowledge and confidence in managing challenging situations
    · To understand how gender, race and status might affect an individual's experience of violence
    · To understand which factors might support or undermine the ability to deal with a violent or aggressive situation
    · To respond to violence and aggression in an appropriate way
    · To employ principles of self-defence, including posture and balance to breakaway from violent situations



    TARGET AUDIENCE
    All front line staff who could potentially come into contact with challenging behaviour or difficult situations.

    TRAINING CONSIDERATIONS
    Methods of delivery:

    This training is highly interactive and employs physical demonstrations, group work, presentations and questionnaires. Delegates are provided with comprehensive learner notes to facilitate learning.

    Pre-training requirement:

    Delegates are required to complete and sign the 'Safe to Practice' questionnaire, wear appropriate clothes and footwear and be prepared to remove jewellery.


    CERTIFICATION
    Upon completion of the course, delegates will receive a certificate of attendance.

    RELATED COURSES
    · Challenging Behaviour: Managing and Responding

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