Personal Safety, Lone Working and Breakaway Techniques
Central Training's Personal Safety, Lone Working and Breakaway Techniques training is designed to ensure front line workers are aware of the risks associated with lone working, know how to de-escalate potentially volatile situations and manage their personal safety with foresight and planning.
The course will help delegates to understand:
The importance of personal safety when lone working and the associated risks The effects of their own attitude and behaviour when dealing with customers The importance of a universal greeting and knowing how to implement it The tools and strategies to quickly build rapport with customers The importance of continually risk assessing situations and environments How to de-escalate potentially difficult and dangerous situations The Personal Safety model and its implications The different types of attack rituals The strategies to employ if de-escalation fails Relevant common and criminal law in relation to reasonable force
The Breakaway Techniques session will incorporate:
Appropriate and effective physical skills for the purpose of breaking away and defending against different types of physical assault
Methods of Delivery
Central Training's Personal Safety, Lone Working and Breakaway Techniques training is highly interactive and employs physical demonstrations, group work, presentations and questionnaires. Delegates are provided with comprehensive course notes to help embed their learning
- Learning Objectives
- Training Considerations
- Related Courses
" To develop knowledge and confidence in managing challenging situations
" To understand how gender, race and status might affect an individual's experience of violence
" To understand which factors might support or undermine the ability to deal with a violent or aggressive situation
" To respond to violence and aggression in an appropriate way
" To employ principles of self-defence, including posture and balance to breakaway from violent situations
All front line staff who could potentially come into contact with challenging behaviour or difficult situations.
Delegates are required to complete and sign the 'Safe to Practice' questionnaire, wear appropriate clothes and footwear and be prepared to remove jewellery.
Upon completion of the course, delegates will receive a certificate of attendance.