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Investigation Skills: Grievances and Disciplinaries

Duration

1 day

Course Overview



Managers may have a variety of roles within a grievance or disciplinary. They may be the first person to be aware of an issue, write an investigation brief, take the role of an investigator and they are usually required to participate in a hearing as necessary.
Policy and good practice requires excellent levels of communication, evaluation of evidence and documentation when managing or being involved in these areas. The required skills are broad and varied and this training day has been designed to promote confidence and skills by providing opportunities to understand the context and the law, organisational policy and the responsibilities they hold. It is a highly practical day with opportunities to discuss, practice and learn tools, skills and techniques within a safe, supportive and enjoyable environment.


Learning Outcomes


  • Grievance, disciplinary, investigation and hearing procedures
  • Their role within those processes
  • When should these processes be used
  • Link to organisational standards, values, policies and codes
  • Supporting the various parties
  • Recording and report writing
  • Questioning Techniques and skills
  • Possible outcomes of hearings
  • The limits and scope of their role and responsibilities
  • Methods of Delivery



    The day is interactive and experiential. Training methods include case studies, group work, discussion, role-plays, PowerPoint presentation and self-reflection.
    • Course Content
    • Audience
    • Training Considerations
    • Certification
    • Related Courses

    Course Content

  • Ensure awareness of the grievance procedure
  • Know what is and what might not be a grievance
  • Understand their role in managing issues so that they do not escalate to this level, wherever possible
  • Describe how to support all parties involved in a grievance
  • Recognise the importance of recording and communicating when issues are raised
  • Ensure awareness of the disciplinary procedure
  • Know how to recognise what is and what is not a disciplinary issue (difference between capability and conduct)
  • Understand the importance of conducting a comprehensive investigation with reference to the investigation brief
  • Write an investigation plan
  • Managing information
  • Questioning key people
  • Describe how to produce a structured report which can be used with ease by all parties at a hearing
  • Target Audience

    Managers who wish to refresh or enhance their skills on how to manage Grievances and Disciplinaries.

    Training Considerations

    Certification

    Upon completion of the course, the delegates will receive a certificate of attendance.

    Related Courses

    Performance Management
    Delegation & Time Management
     
    Investigation Skills: Grievances and Disciplinaries
    Duration: 1 day

    Course overview:

    Managers may have a variety of roles within a grievance or disciplinary. They may be the first person to be aware of an issue, write an investigation brief, take the role of an investigator and they are usually required to participate in a hearing as necessary.
    Policy and good practice requires excellent levels of communication, evaluation of evidence and documentation when managing or being involved in these areas. The required skills are broad and varied and this training day has been designed to promote confidence and skills by providing opportunities to understand the context and the law, organisational policy and the responsibilities they hold. It is a highly practical day with opportunities to discuss, practice and learn tools, skills and techniques within a safe, supportive and enjoyable environment.


    Learning Outcomes:

    · Grievance, disciplinary, investigation and hearing procedures
    · Their role within those processes
    · When should these processes be used
    · Link to organisational standards, values, policies and codes
    · Supporting the various parties
    · Recording and report writing
    · Questioning Techniques and skills
    · Possible outcomes of hearings
    · The limits and scope of their role and responsibilities

    Methods of delivery:

    The day is interactive and experiential. Training methods include case studies, group work, discussion, role-plays, PowerPoint presentation and self-reflection.

    LEARNING OBJECTIVES

    · Ensure awareness of the grievance procedure
    · Know what is and what might not be a grievance
    · Understand their role in managing issues so that they do not escalate to this level, wherever possible
    · Describe how to support all parties involved in a grievance
    · Recognise the importance of recording and communicating when issues are raised
    · Ensure awareness of the disciplinary procedure
    · Know how to recognise what is and what is not a disciplinary issue (difference between capability and conduct)
    · Understand the importance of conducting a comprehensive investigation with reference to the investigation brief
    · Write an investigation plan
    · Managing information
    · Questioning key people
    · Describe how to produce a structured report which can be used with ease by all parties at a hearing

    TARGET AUDIENCE
    Managers who wish to refresh or enhance their skills on how to manage Grievances and Disciplinaries.

    TRAINING CONSIDERATIONS


    CERTIFICATION
    Upon completion of the course, the delegates will receive a certificate of attendance.


    RELATED COURSES
    Performance Management
    Delegation & Time Management

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