Investigation Skills: Grievances and Disciplinaries
Duration 1 day
Managers may have a variety of roles within a grievance or disciplinary. They may be the first person to be aware of an issue, write an investigation brief, take the role of an investigator and they are usually required to participate in a hearing as necessary.
Policy and good practice requires excellent levels of communication, evaluation of evidence and documentation when managing or being involved in these areas. The required skills are broad and varied and this training day has been designed to promote confidence and skills by providing opportunities to understand the context and the law, organisational policy and the responsibilities they hold. It is a highly practical day with opportunities to discuss, practice and learn tools, skills and techniques within a safe, supportive and enjoyable environment.
Grievance, disciplinary, investigation and hearing proceduresTheir role within those processesWhen should these processes be usedLink to organisational standards, values, policies and codes Supporting the various partiesRecording and report writingQuestioning Techniques and skillsPossible outcomes of hearingsThe limits and scope of their role and responsibilities
Methods of Delivery
The day is interactive and experiential. Training methods include case studies, group work, discussion, role-plays, PowerPoint presentation and self-reflection.
- Course Content
- Training Considerations
- Related Courses
Ensure awareness of the grievance procedureKnow what is and what might not be a grievanceUnderstand their role in managing issues so that they do not escalate to this level, wherever possibleDescribe how to support all parties involved in a grievanceRecognise the importance of recording and communicating when issues are raisedEnsure awareness of the disciplinary procedure Know how to recognise what is and what is not a disciplinary issue (difference between capability and conduct)Understand the importance of conducting a comprehensive investigation with reference to the investigation briefWrite an investigation plan Managing informationQuestioning key people Describe how to produce a structured report which can be used with ease by all parties at a hearing
Managers who wish to refresh or enhance their skills on how to manage Grievances and Disciplinaries.
Upon completion of the course, the delegates will receive a certificate of attendance.
Delegation & Time Management