Night Concierge
Mental Health | 1 E10 |£15.52 per hour (incl. of Holiday Pay) | 1-2 months | Job Ref: BD9340 | Posted: 07/01/2026
Central Recruitment is currently recruiting for a Night Concierge, to work in the Leyton area. The service provides longer-term accommodation for adults living with chronic mental health conditions, supporting people to remain well, connected to their communities and out of hospital.
The successful candidate will be required to work 40 hours per week, working Monday - Sunday on a rota basis covering 10PM - 8AM shifts. Temporary cover is required for approximately 1-2 months. The pay rate for this role is £13.85 per hour, with £1.67 holiday pay, totalling £15.52 per hour.
In this position, you will be required to:
- Provide overnight waking cover, ensuring the safety and security of the office base and four supported houses
- Act as the first point of contact for residents during the night, responding to calls on the duty phone with warmth, clarity and reassurance
- Offer emotional containment and practical guidance to residents who may be experiencing anxiety, distress or uncertainty overnight
- Communicate with residents in a respectful, person-centred way that recognises individual experiences and needs
- Respond appropriately to emergencies or incidents, acting in line with local procedures and escalating concerns where required
- Liaise with emergency services and out-of-hours partner agencies, when necessary, always representing the organisation professionally
- Protect the service buildings through regular checks, monitoring of CCTV systems and site visits as required
- Control access to buildings and respond to reports of unwanted visitors or security concerns promptly and proportionately
- Accurately record all overnight activity, incidents and significant contacts using agreed recording systems
- Ensure that events of significance are clearly documented and communicated to day staff through effective handovers
- Maintain clear and consistent boundaries while offering a supportive and steady presence overnight
- Support residents to feel safe, heard and understood, using de-escalation and reassurance wherever possible
- Identify, record and report health and safety, repair or maintenance issues in line with agreed procedures
- Take responsibility for lone working and personal safety, following fire, safeguarding and local overnight procedures.
Please note; this role involves loneworking.
To apply for this role candidates must have;
- Experience of working with adults experiencing long-term mental health conditions or in related support environments.
- An understanding of Psychologically Informed Environments and strengths-based approaches and how these translate into overnight support
- Awareness of safeguarding principles and the importance of proportionate responses overnight
- Knowledge of maintaining professional boundaries while offering emotional reassurance and support
- Ability to remain calm, grounded and reassuring in emotionally charged or uncertain situations
- Strong listening and communication skills, particularly when supporting people by phone
- Confidence working independently overnight, with sound judgement about when to act and when to escalate
- Good written skills to ensure accurate and meaningful recording of overnight activity
- Basic IT skills to log information and communicate effectively with the wider team
- Ability to stay alert, manage motivation and prioritise tasks during night shifts
Candidates must confirm their interest as soon as possible, with interviews shortly after and the appointed candidate expected to start as soon as possible.
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