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Challenging Behaviour Managing & Responding

This one-day course addresses the professionally challenging and stressful area of managing aggression and challenging behaviours in a proactive, preventative way. The course aims to provide workers with an understanding of factors that contribute to the range of challenging behaviours, to identify triggers and assess relevant risk factors. The course aims to equip delegates with knowledge of assertive negotiation and calming techniques that can help bring episodes of challenging behaviour, including aggressive episodes, to a safe, satisfactory resolution where possible, responding safely and ethically to incidents of aggression and violence when they do occur. Delegates will understand the importance of what to do after an incident, including accurate reporting and essential support needs of clients and staff who may be exposed to aggression and challenging behaviours in the course of their work. The course is informed throughout by person-centred values.

· Defining challenging behaviour, violence and aggression.
· Triggers of aggression and behaviours that challenge.
· What is meant by functional analysis and Positive Behaviour Support
· The importance of risk assessment and ongoing evaluation of situations.
· How staff-client interactions can affect aggression and challenging behaviours.
· Managing our own stress when handling aggression and challenging behaviours.
· The 'assault cycle' and appropriate professional responses
· The importance of empathy and validation in handling disquiet.
· Spotting and responding effectively to early warning signs of escalating aggression.
· Using assertiveness and negotiation to resolve disquiet.
· Calming and de-escalation of aggression.
· The value of accurate reporting and recording after an incident.
· Aftercare: responding to the support needs of everyone, including staff.

The course uses a range of training methods to provide variety and engagement including: trainer presentation, PowerPoint presentations, flipchart work, group work and discussion, case studies and practical exercises.

By the end of the session delegates will:
· Understand the importance of a positive and proactive approach to responding to aggression and challenging behaviour
· Understand what factors might contribute to incidents occurring
· Understand and manage our own reactions to challenging behaviours
· Understand the importance of teamwork, limit setting and boundaries in avoiding and containing incidents
· How to use empathy, validation, assertiveness and negotiation to resolve difficult situations with clients
· Knowledge of a range of calming, problem solving and de-escalation techniques
· Manage the support needs of staff and clients involved in challenging incidents

Anyone who comes into contact with people who use challenging behaviour to express themselves.

Delegates should familiarise themselves with any organisational policies that may in place governing issues of challenging behaviour.

Upon completion of the course, the delegates will receive a certificate of attendance.

Lone Working
Individuals, including volunteers, who work in the social care field with service users who may present challenging behaviour.