Challenging Behaviour - Managing & Responding (Half Day)
This half-day course addresses the professionally challenging and stressful area of managing aggression and challenging behaviours in a proactive, preventative way. The course aims to provide workers who support vulnerable adults with an understanding of factors that contribute to the range of challenging behaviours, to identify triggers and assess relevant risk factors. The course aims to equip delegates with knowledge of assertive negotiation and calming techniques that can help bring episodes of challenging behaviour, including aggressive episodes, to a safe, satisfactory resolution where possible, responding safely and ethically to incidents of aggression and violence when they do occur. Delegates will understand the importance of what to do after an incident, including accurate reporting and essential support needs of clients and staff who may be exposed to aggression and challenging behaviours in the course of their work. The course is informed throughout by person-centred values.
This course is designed to enable delegates to: Adopt a positive and proactive approach to responding to aggression Identify the contributing factors of aggression Utilise teamwork, limit setting, and boundaries to avoid/contain incidents Practise a range of calming, problem-solving, and de-escalation techniques Understand the support needs of staff and clients involved in challenging incidents
Methods of Delivery
The course uses a range of training methods to provide variety and engagement including: trainer presentation, PowerPoint presentations, group work and discussion, case studies and practical exercises.
- Course Content
- Training Considerations
- Related Courses
- Defining challenging behaviour, violence and aggression
- Triggers of aggression and behaviours that challenge
- Functional analysis and Positive Behaviour Support
- The early warning signs of escalating aggression
- Using assertiveness and negotiation to resolve disquiet
- Relevant Legislation: risk assessment, ongoing evaluation, reporting and recording
- Aftercare: responding to the support needs of everyone, including staff
Staff who support vulnerable adults who may present aggression and/or behaviours that challenge.
Delegates should familiarise themselves with any organisational policies governing issues of challenging behaviour.
Upon completion of the course, the delegates will receive a certificate of attendance.
Assertiveness - Building Confidence
Personal Safety, Lone Working and Breakaway Techniques