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Customer Service: Professional Communication (Half Day) Course Overview Working professionally with other agencies and stakeholders is a key expectation of staff. This training course considers our individual responsibility for our customers' experience by understanding what we really mean by communication and customer service. During this training delegates will reflect upon why customer service is so important, what it means to communicate professionally and the importance of maintaining a positive attitude towards customer service. The training will also address how to communicate professionally in writing via emails and with reference to safeguarding reports. Learning Outcomes By the end of this course, delegates will have covered: Customer care/service and communication: definitions Effective ways of communication: words, voice and body language Ways to promote the organisation in a professional and friendly way Clear and effective communication - report writing and emails Saying no positively Writing effective safeguarding reports Communicating assertively Methods of Delivery The trainer will use a mixture of presentations, screen sharing, whole group discussion, small group work in breakout rooms and learning notes to support topics covered. Course Content Audience Training Considerations Certification Related Courses Course Content Customer care/service and communication: definitions and facts The importance of consistency How to bring organisational values to life Demonstrating a positive attitude towards customers/customer service Writing effective safeguarding reports Email Etiquette Communicating Assertively Target Audience Anyone working with other stakeholders and agencies. Training Considerations Delegates should familiarise themselves with their organisational values. Certification Upon completion of the course, the delegates will receive a certificate of attendance. Related Courses Assertiveness: Building Confidence Personal Safety and Lone Working Safeguarding Adults

Customer Service: Professional Communication (Half Day)

Course Overview

Working professionally with other agencies and stakeholders is a key expectation of staff. This training course considers our individual responsibility for our customers' experience by understanding what we really mean by communication and customer service. During this training delegates will reflect upon why customer service is so important, what it means to communicate professionally and the importance of maintaining a positive attitude towards customer service. The training will also address how to communicate professionally in writing via emails and with reference to safeguarding reports.

Learning Outcomes

By the end of this course, delegates will have covered:

Customer care/service and communication: definitions

Effective ways of communication: words, voice and body language

Ways to promote the organisation in a professional and friendly way

Clear and effective communication - report writing and emails

Saying no positively

Writing effective safeguarding reports

Communicating assertively

Methods of Delivery

The trainer will use a mixture of presentations, screen sharing, whole group discussion, small group work in breakout rooms and learning notes to support topics covered.

Course Content
Audience
Training Considerations
Certification
Related Courses

Course Content

Customer care/service and communication: definitions and facts
The importance of consistency
How to bring organisational values to life
Demonstrating a positive attitude towards customers/customer service
Writing effective safeguarding reports
Email Etiquette
Communicating Assertively

Target Audience

Anyone working with other stakeholders and agencies.

Training Considerations

Delegates should familiarise themselves with their organisational values.

Certification

Upon completion of the course, the delegates will receive a certificate of attendance.

Related Courses

Assertiveness: Building Confidence
Personal Safety and Lone Working
Safeguarding Adults


Customer Service: Professional Communication (Half Day) Course Overview: Working professionally with other agencies and stakeholders is a key expectation of staff. This training course considers our individual responsibility for our customers' experience by understanding what we really mean by communication and customer service. During this training delegates will reflect upon why customer service is so important, what it means to communicate professionally and the importance of maintaining a positive attitude towards customer service. The training will also address how to communicate professionally in writing via emails and with reference to safeguarding reports. Learning Outcomes: By the end of this course, delegates will have covered: · Customer care/service and communication: definitions · Effective ways of communication: words, voice and body language · Ways to promote the organisation in a professional and friendly way · Clear and effective communication - report writing and emails · Saying no positively · Writing effective safeguarding reports · Communicating assertively Methods of Delivery: The trainer will use a mixture of presentations, screen sharing, whole group discussion, small group work in breakout rooms and learning notes to support topics covered. LEARNING OBJECTIVES · Customer care/service and communication: definitions and facts · The importance of consistency · How to bring organisational values to life · Demonstrating a positive attitude towards customers/customer service · Writing effective safeguarding reports · Email Etiquette · Communicating Assertively TARGET AUDIENCE Anyone working with other stakeholders and agencies. TRAINING CONSIDERATIONS Delegates should familiarise themselves with their organisational values. CERTIFICATION Upon completion of the course, the delegates will receive a certificate of attendance. RELATED COURSES Assertiveness: Building Confidence Personal Safety and Lone Working Safeguarding Adults

Customer Service: Professional Communication (Half Day)
Course Overview:

Working professionally with other agencies and stakeholders is a key expectation of staff. This training course considers our individual responsibility for our customers' experience by understanding what we really mean by communication and customer service. During this training delegates will reflect upon why customer service is so important, what it means to communicate professionally and the importance of maintaining a positive attitude towards customer service. The training will also address how to communicate professionally in writing via emails and with reference to safeguarding reports.

Learning Outcomes:
By the end of this course, delegates will have covered:
· Customer care/service and communication: definitions
· Effective ways of communication: words, voice and body language
· Ways to promote the organisation in a professional and friendly way
· Clear and effective communication - report writing and emails
· Saying no positively
· Writing effective safeguarding reports
· Communicating assertively

Methods of Delivery:
The trainer will use a mixture of presentations, screen sharing, whole group discussion, small group work in breakout rooms and learning notes to support topics covered.

LEARNING OBJECTIVES
· Customer care/service and communication: definitions and facts
· The importance of consistency
· How to bring organisational values to life
· Demonstrating a positive attitude towards customers/customer service
· Writing effective safeguarding reports
· Email Etiquette
· Communicating Assertively

TARGET AUDIENCE
Anyone working with other stakeholders and agencies.

TRAINING CONSIDERATIONS
Delegates should familiarise themselves with their organisational values.

CERTIFICATION
Upon completion of the course, the delegates will receive a certificate of attendance.

RELATED COURSES
Assertiveness: Building Confidence
Personal Safety and Lone Working
Safeguarding Adults