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Working with Resistance and Resilience

Course Overview



This course examines the often-frustrating experience of trying to engage with service users who resist being supported. The day begins by defining 'resistance' after which the delegates move on to look at how and why someone would end up resisting support. A discussion on the differences between resistance and reluctance is followed by three sections of the day that shine light on how to minimise resistance without creating conflict or escalating tensions. These are the drama triangle, the cycle of change, and the key interpersonal skills that should encourage engagement. The day finishes with a section on boundaries and the consequences of non-engagement, and on keeping the worker motivated, with a focus on resilience through challenge.

Learning Outcomes



By the end of this course delegates will have covered
  • Key reasons why service users become resistant
  • Cycle of change
  • Drama triangle and increasing tensions
  • Interpersonal skills and tools to foster engagement
  • Boundaries when working with resistance
  • Remaining motivated at work

Methods of Delivery



This course is very interactive and is designed to give delegates a good overview of the key issues on the agenda. The trainer will employ a mix of group work, case studies and visual presentation throughout the day.
  • Course Content
  • Audience
  • Training Considerations
  • Certification
  • Related Courses

Course Content

  • Resistance: Introduction and Definitions
  • Reasons service users become resistant
  • Resistance vs reluctance
  • The cycle of change and the drama triangle
  • Key interpersonal skills and tools for encouraging engagement
  • The importance of boundaries
  • Keeping the worker motivated

Target Audience

This course is relevant to anybody in the voluntary sector who works with people who are resistant, or who wishes to know more about this topic. The course is suitable for both frontline staff and managers.

Training Considerations

There are no pre-training requirements for this course.

Certification

Upon completion of the course, the delegates will receive a certificate of attendance.

Related Courses

Challenging Behaviour - Managing and Responding
Personal Safety and Lone Working
Professional Boundaries and Good Practice
 
Working with Resistance and Resilience
Course Overview

This course examines the often-frustrating experience of trying to engage with service users who resist being supported. The day begins by defining 'resistance' after which the delegates move on to look at how and why someone would end up resisting support. A discussion on the differences between resistance and reluctance is followed by three sections of the day that shine light on how to minimise resistance without creating conflict or escalating tensions. These are the drama triangle, the cycle of change, and the key interpersonal skills that should encourage engagement. The day finishes with a section on boundaries and the consequences of non-engagement, and on keeping the worker motivated, with a focus on resilience through challenge.

Learning outcomes:

By the end of this course delegates will have covered:
· Key reasons why service users become resistant
· Cycle of change
· Drama triangle and increasing tensions
· Interpersonal skills and tools to foster engagement
· Boundaries when working with resistance
· Remaining motivated at work

Methods of delivery:

This course is very interactive and is designed to give delegates a good overview of the key issues on the agenda. The trainer will employ a mix of group work, case studies and visual presentation throughout the day.


LEARNING OBJECTIVES
· Resistance: Introduction and Definitions
· Reasons service users become resistant
· Resistance vs reluctance
· The cycle of change and the drama triangle
· Key interpersonal skills and tools for encouraging engagement
· The importance of boundaries
· Keeping the worker motivated


TARGET AUDIENCE
This course is relevant to anybody in the voluntary sector who works with people who are resistant, or who wishes to know more about this topic. The course is suitable for both frontline staff and managers.

TRAINING CONSIDERATIONS
There are no pre-training requirements for this course.

CERTIFICATION
Upon completion of the course, the delegates will receive a certificate of attendance.

RELATED COURSES
Challenging Behaviour - Managing and Responding
Personal Safety and Lone Working
Professional Boundaries and Good Practice

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