Working with Resistance and Resilience
This course examines the often-frustrating experience of trying to engage with service users who resist being supported. The day begins by defining 'resistance' after which the delegates move on to look at how and why someone would end up resisting support. A discussion on the differences between resistance and reluctance is followed by three sections of the day that shine light on how to minimise resistance without creating conflict or escalating tensions. These are the drama triangle, the cycle of change, and the key interpersonal skills that should encourage engagement. The day finishes with a section on boundaries and the consequences of non-engagement, and on keeping the worker motivated, with a focus on resilience through challenge.
By the end of this course delegates will have covered
- Key reasons why service users become resistant
- Cycle of change
- Drama triangle and increasing tensions
- Interpersonal skills and tools to foster engagement
- Boundaries when working with resistance
- Remaining motivated at work
Methods of Delivery
This course is very interactive and is designed to give delegates a good overview of the key issues on the agenda. The trainer will employ a mix of group work, case studies and visual presentation throughout the day.
- Course Content
- Training Considerations
- Related Courses
- Resistance: Introduction and Definitions
- Reasons service users become resistant
- Resistance vs reluctance
- The cycle of change and the drama triangle
- Key interpersonal skills and tools for encouraging engagement
- The importance of boundaries
- Keeping the worker motivated
This course is relevant to anybody in the voluntary sector who works with people who are resistant, or who wishes to know more about this topic. The course is suitable for both frontline staff and managers.
There are no pre-training requirements for this course.
Upon completion of the course, the delegates will receive a certificate of attendance.
Challenging Behaviour - Managing and Responding
Personal Safety and Lone Working
Professional Boundaries and Good Practice