Challenging Behaviour - Managing & Responding
Duration: 1 day
This one-day course addresses ways of managing aggression and challenging behaviours in a proactive and preventative way. The course aims to provide frontline workers with an understanding of the factors that contribute to the range of challenging behaviours and the skills to identify triggers and assess risk factors.
The course will also cover assertive negotiation and calming techniques that can help bring episodes of challenging behaviour to a safe, satisfactory resolution by responding safely and ethically to incidents of aggression and violence.
Delegates will finally understand the importance of what to do after an incident, including accurate reporting and essential support needs of clients and staff who may be exposed to aggression and challenging behaviours.
The course is informed throughout by person-centred values.
This course is designed to enable delegates to:
· Adopt a positive and proactive approach to responding to aggression
· Identify the contributing factors of aggression
· Utilise teamwork, limit setting, and boundaries to avoid/contain incidents
· Practise a range of calming, problem-solving, and de-escalation techniques
· Understand the support needs of staff and clients involved in challenging incidents
Methods of delivery:
The course uses a range of training methods to provide variety and engagement including: trainer presentation, PowerPoint presentations, flipchart work, group work and discussion, case studies and practical exercises.
· Defining challenging behaviour, violence and aggression
· Triggers of aggression and behaviours that challenge
· Functional analysis and Positive Behaviour Support
· The early warning signs of escalating aggression
· Using assertiveness and negotiation to resolve disquiet
· Relevant Legislation: risk assessment, ongoing evaluation, reporting and recording
· Aftercare: responding to the support needs of everyone, including staff
Anyone who comes into contact with people who use challenging behaviour to express themselves.
Delegates should familiarise themselves with any organisational policies governing issues of challenging behaviour.
Upon completion of the course, the delegates will receive a certificate of attendance.
Assertiveness - Building Confidence
Personal Safety, Lone Working and Breakaway Techniques
Individuals, including volunteers, who work in the social care field with service users who may present challenging behaviour.