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Customer Involvement & Empowerment Course Overview This workshop has been designed for anyone working within a Supporting People framework looking to understand more about the concepts of empowerment and involvement. It introduces the idea of the service user as customer and further considers how to involve customers in their own services and support as recommended by Supporting People’s Quality Assessment Framework. Learning Outcomes Empowerment and power imbalance Transactional analysis of relationship with customers From service user to customer to involved customer Informing and consulting Required skills set Responding to the challenges involved Methods of Delivery This course requires full delegate participation to maximise the intra-group learning, to support direction from the trainer. A range of methods are employed to maintain delegate engagement such as PowerPoint presentation, reference material, group work, flipchart work, subgroup work and group discussions. Course Content Audience Training Considerations Certification Related Courses Course Content Understand empowerment and how this impacts on support Understand the links between these concepts and QAF Understand the impact of the 'balance of power' in support relationships Identify ways in which imbalances in power may affect support Identify common barriers to empowering customers Identify ways of giving customers greater power and control Understand the impact of being a service user compared to a customer Understand why customer empowerment and involvement is so important - the benefits to customers and organisations Identify types and methods of customer involvement Explore some of the difficulties and barriers associated with customer involvement and empowerment Target Audience Anyone working within a Supporting People framework/looking to understand more about the concepts of empowerment and involvement. Training Considerations Delegates should consider their own organisation's strategy to involve and empower customers and be prepared to contribute these to group learning. Certification Upon completion of the course, the delegates will receive a certificate of attendance. Related Courses Boundaries & Good Practice Positive Engagement

Customer Involvement & Empowerment

Course Overview

This workshop has been designed for anyone working within a Supporting People framework looking to understand more about the concepts of empowerment and involvement. It introduces the idea of the service user as customer and further considers how to involve customers in their own services and support as recommended by Supporting People’s Quality Assessment Framework.

Learning Outcomes

Empowerment and power imbalance
Transactional analysis of relationship with customers
From service user to customer to involved customer
Informing and consulting
Required skills set
Responding to the challenges involved

Methods of Delivery

This course requires full delegate participation to maximise the intra-group learning, to support direction from the trainer. A range of methods are employed to maintain delegate engagement such as PowerPoint presentation, reference material, group work, flipchart work, subgroup work and group discussions.

Course Content
Audience
Training Considerations
Certification
Related Courses

Course Content

Understand empowerment and how this impacts on support
Understand the links between these concepts and QAF
Understand the impact of the 'balance of power' in support relationships
Identify ways in which imbalances in power may affect support
Identify common barriers to empowering customers
Identify ways of giving customers greater power and control
Understand the impact of being a service user compared to a customer
Understand why customer empowerment and involvement is so important - the benefits to customers and organisations
Identify types and methods of customer involvement
Explore some of the difficulties and barriers associated with customer involvement and empowerment

Target Audience

Anyone working within a Supporting People framework/looking to understand more about the concepts of empowerment and involvement.

Training Considerations

Delegates should consider their own organisation's strategy to involve and empower customers and be prepared to contribute these to group learning.

Certification

Upon completion of the course, the delegates will receive a certificate of attendance.

Related Courses

Boundaries & Good Practice
Positive Engagement


Customer Involvement & Empowerment COURSE OVERVIEW This workshop has been designed for anyone working within a Supporting People framework looking to understand more about the concepts of empowerment and involvement. It introduces the idea of the service user as customer and further considers how to involve customers in their own services and support as recommended by Supporting People’s Quality Assessment Framework. Learning Outcomes · Empowerment and power imbalance · Transactional analysis of relationship with customers · From service user to customer to involved customer · Informing and consulting · Required skills set · Responding to the challenges involved METHODS OF DELIVERY This course requires full delegate participation to maximise the intra-group learning, to support direction from the trainer. A range of methods are employed to maintain delegate engagement such as PowerPoint presentation, reference material, group work, flipchart work, subgroup work and group discussions. LEARNING OBJECTIVES · Understand empowerment and how this impacts on support · Understand the links between these concepts and QAF · Understand the impact of the 'balance of power' in support relationships · Identify ways in which imbalances in power may affect support · Identify common barriers to empowering customers · Identify ways of giving customers greater power and control · Understand the impact of being a service user compared to a customer · Understand why customer empowerment and involvement is so important - the benefits to customers and organisations · Identify types and methods of customer involvement · Explore some of the difficulties and barriers associated with customer involvement and empowerment TARGET AUDIENCE Anyone working within a Supporting People framework/looking to understand more about the concepts of empowerment and involvement. TRAINING CONSIDERATIONS Delegates should consider their own organisation's strategy to involve and empower customers and be prepared to contribute these to group learning. CERTIFICATION Upon completion of the course, the delegates will receive a certificate of attendance. RELATED COURSES Boundaries & Good Practice Positive Engagement

Customer Involvement & Empowerment
COURSE OVERVIEW
This workshop has been designed for anyone working within a Supporting People framework looking to understand more about the concepts of empowerment and involvement. It introduces the idea of the service user as customer and further considers how to involve customers in their own services and support as recommended by Supporting People’s Quality Assessment Framework.

Learning Outcomes
· Empowerment and power imbalance
· Transactional analysis of relationship with customers
· From service user to customer to involved customer
· Informing and consulting
· Required skills set
· Responding to the challenges involved

METHODS OF DELIVERY
This course requires full delegate participation to maximise the intra-group learning, to support direction from the trainer. A range of methods are employed to maintain delegate engagement such as PowerPoint presentation, reference material, group work, flipchart work, subgroup work and group discussions.

LEARNING OBJECTIVES
· Understand empowerment and how this impacts on support
· Understand the links between these concepts and QAF
· Understand the impact of the 'balance of power' in support relationships
· Identify ways in which imbalances in power may affect support
· Identify common barriers to empowering customers
· Identify ways of giving customers greater power and control
· Understand the impact of being a service user compared to a customer
· Understand why customer empowerment and involvement is so important - the benefits to customers and organisations
· Identify types and methods of customer involvement
· Explore some of the difficulties and barriers associated with customer involvement and empowerment

TARGET AUDIENCE
Anyone working within a Supporting People framework/looking to understand more about the concepts of empowerment and involvement.

TRAINING CONSIDERATIONS
Delegates should consider their own organisation's strategy to involve and empower customers and be prepared to contribute these to group learning.

CERTIFICATION
Upon completion of the course, the delegates will receive a certificate of attendance.

RELATED COURSES
Boundaries & Good Practice
Positive Engagement