Key Working - Client Engagement & Support
Duration 1 day
This course will focus on the roles and responsibilities of the Key Worker in line with legislation and good practice guidelines. The day will focus on the importance of developing good relationships and communication skills, conducting and completing key working sessions, and working with other professionals including external agencies.
This course aims to equip delegates with the skills to: Recognise the different aspects of the key worker role and responsibilitiesUnderstand the range of needs of customers and what is accepted as good practice Consider the key worker role in relation to CQC regulations and the Care Act 2014
Methods of Delivery
The facilitator will employ a range of methods including brief inputs, discussion, small and large group activities. The participants will be encouraged to make use of examples from their work and this will be done in keeping with strict confidentiality and anonymity of the customers.
- Course Content
- Training Considerations
- Related Courses
- The key worker: roles and responsibilities
- Useful skills and attitudes for effective key working
- Key working practice in relation to legislation and inspections
The course will be of most benefit to staff already undertaking the key working role with service users. However, new staff or those hoping to attain such positions would also benefit.
It would be useful if participants could write up a recent key work session, focusing on their practice (e.g. skills used, attitudes, behaviour, etc.) and their impact on the customer. This will be used sensitively on the course in order to help the participants learn from their own experiences, highlighting strengths and areas for further development.
The delegates will receive a certificate of attendance upon completion of the course.
Assessment, Support Planning and Risk Management
Professional Boundaries, GDPR & Good Practice
Working with Hard-to-Engage Service Users