Managing time and workload effectively is the requirement of all professional services, but is of more importance when the beneficiaries of the service are vulnerable people. Managing a caseload require not only good planning, prioritising and time management skills but also staff need awareness of factors that help and hinder effective work. This includes personal habits, attitudes, and work patterns as well as organisational issues.
This course will help delegates to understand their current caseload (and workload generally) and to explore a range of strategies, techniques and tools to help them improve their ability to manage more effectively. The course will draw on good practice from different professional contexts including social work, social care, probation, mental health and the corporate world. Delegates will be encouraged to review their current caseload, via completion of a short questionnaire and this will be used throughout the course to enable delegates to address their specific needs during the training.
Importance of effective caseload management and its impact on professional practice, positive outcomes, quality and service credibilityTime Management techniques Prioritising and planning work to enable targets and deadlines to be metBarriers to effective workload management (including personal attitudes and habits, caseload and organisational issues) and ways ofof addressing these Good practice and effective caseload management modelsResources and tools that enable effective caseload management
Methods of Delivery
The facilitator uses a variety of methods including PowerPoint presentation, flipchart work, plenary discussion, case studies and subgroup work. Discussion of delegates' current caseloads and issues that they face will be an important aspect of this training.
- Course Content
- Training Considerations
- Related Courses
By the end of the course, delegates will
- Have a clear understanding of their caseload and workload and how this impacts on their role and efficiency professional
- Understand the significance of time and time management in social care and support services
- Understand the impact procrastination, lack of planning, stress and low motivation on time and caseload management
- Have become aware of and practiced a range of techniques and strategies to help prioritise work, meet deadlines and manage their work
- Understand the role of the 'team' as a resource in caseload management
- Have identified a number of tools to enable more effective caseload management including use of diaries, lists, excel, and online tools.
This course would of use to anyone working in social care, support or related fields where they are required to manage a caseload, complex workload, or where they would benefit from improving time and workload management skills.
Delegates will be asked to complete a short questionnaire prior to attending the training. The questionnaire is to help delegates begin to explore their caseloads or workloads and this will be developed throughout the course in order to address individual delegate's requirements and situations.
Delegates will receive a certificate of attendance upon completion of this course.
· Stress Management: Prevention Skills & Strategies
· Case Recording Skills