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Basic Welfare Benefits An Introduction Duration 1 day Course Overview The welfare benefits system is of vital importance to millions of people in the UK. However, it may sometimes seem complicated and confusing to both claimants and those responsible to advise and support them. This training aims to provide a comprehensive introduction to Welfare Benefits and is intended for staff whose role includes helping customers with social security queries. The course will cover different welfare benefit possibilities for customers in a range of different circumstances, including unemployed or sick people, tenants, those in work but in low pay, and also disabled people. The aim is to increase delegates' awareness of the key welfare benefits available to new and established claimants. Learning Outcomes This course aims to equip delegates with the tools to: Understand how the benefit system can assist customers Identify claim possibilities for customers in a range of circumstances Recognise how welfare reform will impact claimants, including Universal Credit Methods of Delivery The day is broken up by a series of exercises focussing on each of the areas covered and the trainer employs visual aids and prompts to ensure the complexity of the subject is communicated in a user-friendly way. Course Content Audience Training Considerations Certification Related Courses Course Content Welfare benefit possibilities for customers in a range of different circumstances The possibilities to claim more than one benefit at the same time How to claim key benefits The impact of Universal Credit on the current benefit regime Target Audience Frontline staff whose role includes giving advice or information to customers in relation to welfare benefits. This course is aimed at those new to this role or staff who do not have welfare benefits experience. Please note that this course is not intended as an update training (this is available as a separate course). This training will be covering basic concepts and it assumes no prior knowledge of the benefits system. Training Considerations This course will be covering basic concepts, and assumes no prior knowledge of the benefits system. Certification Upon completion of the course, the delegates will receive a certificate of attendance. Related Courses Homelessness Prevention and Tenancy Sustainment Housing Management and Law Universal Credit Welfare Benefits Update - The Impact of Welfare Reform & Other Changes

Basic Welfare Benefits An Introduction

Duration

1 day

Course Overview

The welfare benefits system is of vital importance to millions of people in the UK. However, it may sometimes seem complicated and confusing to both claimants and those responsible to advise and support them.
This training aims to provide a comprehensive introduction to Welfare Benefits and is intended for staff whose role includes helping customers with social security queries.
The course will cover different welfare benefit possibilities for customers in a range of different circumstances, including unemployed or sick people, tenants, those in work but in low pay, and also disabled people. The aim is to increase delegates' awareness of the key welfare benefits available to new and established claimants.

Learning Outcomes

This course aims to equip delegates with the tools to:

Understand how the benefit system can assist customers

Identify claim possibilities for customers in a range of circumstances

Recognise how welfare reform will impact claimants, including Universal Credit

Methods of Delivery

The day is broken up by a series of exercises focussing on each of the areas covered and the trainer employs visual aids and prompts to ensure the complexity of the subject is communicated in a user-friendly way.

Course Content
Audience
Training Considerations
Certification
Related Courses

Course Content

Welfare benefit possibilities for customers in a range of different circumstances
The possibilities to claim more than one benefit at the same time
How to claim key benefits
The impact of Universal Credit on the current benefit regime

Target Audience

Frontline staff whose role includes giving advice or information to customers in relation to welfare benefits. This course is aimed at those new to this role or staff who do not have welfare benefits experience. Please note that this course is not intended as an update training (this is available as a separate course). This training will be covering basic concepts and it assumes no prior knowledge of the benefits system.

Training Considerations

This course will be covering basic concepts, and assumes no prior knowledge of the benefits system.

Certification

Upon completion of the course, the delegates will receive a certificate of attendance.

Related Courses

Homelessness Prevention and Tenancy Sustainment
Housing Management and Law
Universal Credit
Welfare Benefits Update - The Impact of Welfare Reform & Other Changes


Basic Welfare Benefits An Introduction Duration: 1 day Course Overview: The welfare benefits system is of vital importance to millions of people in the UK. However, it may sometimes seem complicated and confusing to both claimants and those responsible to advise and support them. This training aims to provide a comprehensive introduction to Welfare Benefits and is intended for staff whose role includes helping customers with social security queries. The course will cover different welfare benefit possibilities for customers in a range of different circumstances, including unemployed or sick people, tenants, those in work but in low pay, and also disabled people. The aim is to increase delegates' awareness of the key welfare benefits available to new and established claimants. Learning Outcomes: This course aims to equip delegates with the tools to: · Understand how the benefit system can assist customers · Identify claim possibilities for customers in a range of circumstances · Recognise how welfare reform will impact claimants, including Universal Credit Methods of delivery: The day is broken up by a series of exercises focussing on each of the areas covered and the trainer employs visual aids and prompts to ensure the complexity of the subject is communicated in a user-friendly way. LEARNING OBJECTIVES · Welfare benefit possibilities for customers in a range of different circumstances · The possibilities to claim more than one benefit at the same time · How to claim key benefits · The impact of Universal Credit on the current benefit regime TARGET AUDIENCE Frontline staff whose role includes giving advice or information to customers in relation to welfare benefits. This course is aimed at those new to this role or staff who do not have welfare benefits experience. Please note that this course is not intended as an update training (this is available as a separate course). This training will be covering basic concepts and it assumes no prior knowledge of the benefits system. TRAINING CONSIDERATIONS This course will be covering basic concepts, and assumes no prior knowledge of the benefits system. CERTIFICATION Upon completion of the course, the delegates will receive a certificate of attendance. RELATED COURSES Homelessness Prevention and Tenancy Sustainment Housing Management and Law Universal Credit Welfare Benefits Update - The Impact of Welfare Reform & Other Changes

Basic Welfare Benefits An Introduction
Duration: 1 day

Course Overview:

The welfare benefits system is of vital importance to millions of people in the UK. However, it may sometimes seem complicated and confusing to both claimants and those responsible to advise and support them.
This training aims to provide a comprehensive introduction to Welfare Benefits and is intended for staff whose role includes helping customers with social security queries.
The course will cover different welfare benefit possibilities for customers in a range of different circumstances, including unemployed or sick people, tenants, those in work but in low pay, and also disabled people. The aim is to increase delegates' awareness of the key welfare benefits available to new and established claimants.

Learning Outcomes:

This course aims to equip delegates with the tools to:
· Understand how the benefit system can assist customers
· Identify claim possibilities for customers in a range of circumstances
· Recognise how welfare reform will impact claimants, including Universal Credit

Methods of delivery:

The day is broken up by a series of exercises focussing on each of the areas covered and the trainer employs visual aids and prompts to ensure the complexity of the subject is communicated in a user-friendly way.

LEARNING OBJECTIVES
· Welfare benefit possibilities for customers in a range of different circumstances
· The possibilities to claim more than one benefit at the same time
· How to claim key benefits
· The impact of Universal Credit on the current benefit regime

TARGET AUDIENCE
Frontline staff whose role includes giving advice or information to customers in relation to welfare benefits. This course is aimed at those new to this role or staff who do not have welfare benefits experience. Please note that this course is not intended as an update training (this is available as a separate course). This training will be covering basic concepts and it assumes no prior knowledge of the benefits system.

TRAINING CONSIDERATIONS
This course will be covering basic concepts, and assumes no prior knowledge of the benefits system.

CERTIFICATION
Upon completion of the course, the delegates will receive a certificate of attendance.

RELATED COURSES
Homelessness Prevention and Tenancy Sustainment
Housing Management and Law
Universal Credit
Welfare Benefits Update - The Impact of Welfare Reform & Other Changes