Basic Welfare Benefits An Introduction
Duration 1 day
The welfare benefits system is of vital importance to millions of people in the UK. However, it may sometimes seem complicated and confusing to both claimants and those responsible to advise and support them.
This training aims to provide a comprehensive introduction to Welfare Benefits and is intended for staff whose role includes helping customers with social security queries.
The course will cover different welfare benefit possibilities for customers in a range of different circumstances, including unemployed or sick people, tenants, those in work but in low pay, and also disabled people. The aim is to increase delegates' awareness of the key welfare benefits available to new and established claimants.
This course aims to equip delegates with the tools to: Understand how the benefit system can assist customersIdentify claim possibilities for customers in a range of circumstancesRecognise how welfare reform will impact claimants, including Universal Credit
Methods of Delivery
The day is broken up by a series of exercises focussing on each of the areas covered and the trainer employs visual aids and prompts to ensure the complexity of the subject is communicated in a user-friendly way.
- Course Content
- Training Considerations
- Related Courses
- Welfare benefit possibilities for customers in a range of different circumstances
- The possibilities to claim more than one benefit at the same time
- How to claim key benefits
- The impact of Universal Credit on the current benefit regime
Frontline staff whose role includes giving advice or information to customers in relation to welfare benefits. This course is aimed at those new to this role or staff who do not have welfare benefits experience. Please note that this course is not intended as an update training (this is available as a separate course). This training will be covering basic concepts and it assumes no prior knowledge of the benefits system.
This course will be covering basic concepts, and assumes no prior knowledge of the benefits system.
Upon completion of the course, the delegates will receive a certificate of attendance.
Homelessness Prevention and Tenancy Sustainment
Housing Management and Law
Welfare Benefits Update - The Impact of Welfare Reform & Other Changes