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Investigation Skills: Grievances and Disciplinaries Duration 1 day Course Overview Central Training's Investigation Skills: Grievances and Disciplinaries course has been designed to equip managers with the confidence and practical skills to effectively manage grievance and disciplinary investigations in line with policy, legal requirements and good practice. The trainer will cover the manager's role and responsibilities, key legal and policy considerations, and best practice in communication, evidence gathering, and documentation. Delegates will have the opportunity to practise investigation skills, discuss workplace scenarios, and build confidence in a supportive and interactive learning environment. Learning Outcomes By the end of this course, delegates will be able to: Understand grievance, disciplinary, investigation and hearing procedures Clarify their role, responsibilities and limits within these processes Identify when and how each process should be used Apply organisational standards, values, policies and codes of conduct Support the various parties involved in a fair and appropriate manner Accurately record information and produce clear investigation reports Use effective questioning techniques during investigations and hearings Recognise possible hearing outcomes and their implications Methods of Delivery The day is interactive and experiential. Training methods include case studies, group work, discussion, role-plays, PowerPoint presentation and self-reflection. Course Content Audience Training Considerations Certification Related Courses Course Content Grievance, disciplinary and investigation frameworks Managerial roles, responsibilities and authority Appropriate application of formal procedures Organisational policies, standards and values Planning and conducting investigations Factual recording and investigation report writing Hearing processes and potential outcomes Target Audience Managers who wish to refresh or enhance their skills on how to manage grievances and disciplinaries. Training Considerations There are no pre-training requirements for this course. Certification Upon completion of the course, the delegates will receive a certificate of attendance. Related Courses Performance Management Delegation & Time Management Managing & Motivating High-Performing Teams

Investigation Skills: Grievances and Disciplinaries

Duration

1 day

Course Overview

Central Training's Investigation Skills: Grievances and Disciplinaries course has been designed to equip managers with the confidence and practical skills to effectively manage grievance and disciplinary investigations in line with policy, legal requirements and good practice. The trainer will cover the manager's role and responsibilities, key legal and policy considerations, and best practice in communication, evidence gathering, and documentation. Delegates will have the opportunity to practise investigation skills, discuss workplace scenarios, and build confidence in a supportive and interactive learning environment.

Learning Outcomes

By the end of this course, delegates will be able to:

Understand grievance, disciplinary, investigation and hearing procedures

Clarify their role, responsibilities and limits within these processes

Identify when and how each process should be used

Apply organisational standards, values, policies and codes of conduct

Support the various parties involved in a fair and appropriate manner

Accurately record information and produce clear investigation reports

Use effective questioning techniques during investigations and hearings

Recognise possible hearing outcomes and their implications

Methods of Delivery

The day is interactive and experiential. Training methods include case studies, group work, discussion, role-plays, PowerPoint presentation and self-reflection.

Course Content
Audience
Training Considerations
Certification
Related Courses

Course Content

Grievance, disciplinary and investigation frameworks
Managerial roles, responsibilities and authority
Appropriate application of formal procedures
Organisational policies, standards and values
Planning and conducting investigations
Factual recording and investigation report writing
Hearing processes and potential outcomes

Target Audience

Managers who wish to refresh or enhance their skills on how to manage grievances and disciplinaries.

Training Considerations

There are no pre-training requirements for this course.

Certification

Upon completion of the course, the delegates will receive a certificate of attendance.

Related Courses

Performance Management
Delegation & Time Management
Managing & Motivating High-Performing Teams


Investigation Skills: Grievances and Disciplinaries Duration: 1 day Course Overview Central Training's Investigation Skills: Grievances and Disciplinaries course has been designed to equip managers with the confidence and practical skills to effectively manage grievance and disciplinary investigations in line with policy, legal requirements and good practice. The trainer will cover the manager's role and responsibilities, key legal and policy considerations, and best practice in communication, evidence gathering, and documentation. Delegates will have the opportunity to practise investigation skills, discuss workplace scenarios, and build confidence in a supportive and interactive learning environment. Learning Outcomes By the end of this course, delegates will be able to: ·Understand grievance, disciplinary, investigation and hearing procedures ·Clarify their role, responsibilities and limits within these processes ·Identify when and how each process should be used ·Apply organisational standards, values, policies and codes of conduct ·Support the various parties involved in a fair and appropriate manner ·Accurately record information and produce clear investigation reports ·Use effective questioning techniques during investigations and hearings ·Recognise possible hearing outcomes and their implications Methods of Delivery The day is interactive and experiential. Training methods include case studies, group work, discussion, role-plays, PowerPoint presentation and self-reflection. LEARNING OBJECTIVES ·Grievance, disciplinary and investigation frameworks ·Managerial roles, responsibilities and authority ·Appropriate application of formal procedures ·Organisational policies, standards and values ·Planning and conducting investigations ·Factual recording and investigation report writing ·Hearing processes and potential outcomes TARGET AUDIENCE Managers who wish to refresh or enhance their skills on how to manage grievances and disciplinaries. TRAINING CONSIDERATIONS There are no pre-training requirements for this course. CERTIFICATION Upon completion of the course, the delegates will receive a certificate of attendance. RELATED COURSES Performance Management Delegation & Time Management Managing & Motivating High-Performing Teams

Investigation Skills: Grievances and Disciplinaries
Duration: 1 day

Course Overview

Central Training's Investigation Skills: Grievances and Disciplinaries course has been designed to equip managers with the confidence and practical skills to effectively manage grievance and disciplinary investigations in line with policy, legal requirements and good practice. The trainer will cover the manager's role and responsibilities, key legal and policy considerations, and best practice in communication, evidence gathering, and documentation. Delegates will have the opportunity to practise investigation skills, discuss workplace scenarios, and build confidence in a supportive and interactive learning environment.

Learning Outcomes

By the end of this course, delegates will be able to:
·Understand grievance, disciplinary, investigation and hearing procedures
·Clarify their role, responsibilities and limits within these processes
·Identify when and how each process should be used
·Apply organisational standards, values, policies and codes of conduct
·Support the various parties involved in a fair and appropriate manner
·Accurately record information and produce clear investigation reports
·Use effective questioning techniques during investigations and hearings
·Recognise possible hearing outcomes and their implications

Methods of Delivery

The day is interactive and experiential. Training methods include case studies, group work, discussion, role-plays, PowerPoint presentation and self-reflection.

LEARNING OBJECTIVES
·Grievance, disciplinary and investigation frameworks
·Managerial roles, responsibilities and authority
·Appropriate application of formal procedures
·Organisational policies, standards and values
·Planning and conducting investigations
·Factual recording and investigation report writing
·Hearing processes and potential outcomes

TARGET AUDIENCE
Managers who wish to refresh or enhance their skills on how to manage grievances and disciplinaries.

TRAINING CONSIDERATIONS
There are no pre-training requirements for this course.

CERTIFICATION
Upon completion of the course, the delegates will receive a certificate of attendance.

RELATED COURSES
Performance Management
Delegation & Time Management
Managing & Motivating High-Performing Teams