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Investigation Skills: Grievances and Disciplinaries Duration 1 day Course Overview Managers may have a variety of roles within a grievance or disciplinary. They may be the first person to be aware of an issue, write an investigation brief, take the role of an investigator and they are usually required to participate in a hearing as necessary. Policy and good practice requires excellent levels of communication, evaluation of evidence and documentation when managing or being involved in these areas. The required skills are broad and varied and this training day has been designed to promote confidence and skills by providing opportunities to understand the context and the law, organisational policy and the responsibilities they hold. It is a highly practical day with opportunities to discuss, practice and learn tools, skills and techniques within a safe, supportive and enjoyable environment. Learning Outcomes Grievance, disciplinary, investigation and hearing procedures Their role within those processes When should these processes be used Link to organisational standards, values, policies and codes Supporting the various parties Recording and report writing Questioning Techniques and skills Possible outcomes of hearings The limits and scope of their role and responsibilities Methods of Delivery The day is interactive and experiential. Training methods include case studies, group work, discussion, role-plays, PowerPoint presentation and self-reflection. Course Content Audience Training Considerations Certification Related Courses Course Content Grievance, disciplinary, investigation and hearing procedures Your role within those processes When should these processes be used Link to organisational standards, values, policies and codes Planning an investigation Carrying out an investigation Writing Factually Writing an Investigation Report The limits and scope of their role and responsibilities Target Audience Managers who wish to refresh or enhance their skills on how to manage Grievances and Disciplinaries. Training Considerations Certification Upon completion of the course, the delegates will receive a certificate of attendance. Related Courses Performance Management Delegation & Time Management

Investigation Skills: Grievances and Disciplinaries

Duration

1 day

Course Overview

Managers may have a variety of roles within a grievance or disciplinary. They may be the first person to be aware of an issue, write an investigation brief, take the role of an investigator and they are usually required to participate in a hearing as necessary.
Policy and good practice requires excellent levels of communication, evaluation of evidence and documentation when managing or being involved in these areas. The required skills are broad and varied and this training day has been designed to promote confidence and skills by providing opportunities to understand the context and the law, organisational policy and the responsibilities they hold. It is a highly practical day with opportunities to discuss, practice and learn tools, skills and techniques within a safe, supportive and enjoyable environment.

Learning Outcomes

Grievance, disciplinary, investigation and hearing procedures

Their role within those processes

When should these processes be used

Link to organisational standards, values, policies and codes

Supporting the various parties

Recording and report writing

Questioning Techniques and skills

Possible outcomes of hearings

The limits and scope of their role and responsibilities

Methods of Delivery

The day is interactive and experiential. Training methods include case studies, group work, discussion, role-plays, PowerPoint presentation and self-reflection.

Course Content
Audience
Training Considerations
Certification
Related Courses

Course Content

Grievance, disciplinary, investigation and hearing procedures
Your role within those processes
When should these processes be used
Link to organisational standards, values, policies and codes
Planning an investigation
Carrying out an investigation
Writing Factually
Writing an Investigation Report
The limits and scope of their role and responsibilities

Target Audience

Managers who wish to refresh or enhance their skills on how to manage Grievances and Disciplinaries.

Training Considerations

Certification

Upon completion of the course, the delegates will receive a certificate of attendance.

Related Courses

Performance Management
Delegation & Time Management


Investigation Skills: Grievances and Disciplinaries Duration: 1 day Course overview: Managers may have a variety of roles within a grievance or disciplinary. They may be the first person to be aware of an issue, write an investigation brief, take the role of an investigator and they are usually required to participate in a hearing as necessary. Policy and good practice requires excellent levels of communication, evaluation of evidence and documentation when managing or being involved in these areas. The required skills are broad and varied and this training day has been designed to promote confidence and skills by providing opportunities to understand the context and the law, organisational policy and the responsibilities they hold. It is a highly practical day with opportunities to discuss, practice and learn tools, skills and techniques within a safe, supportive and enjoyable environment. Learning Outcomes: · Grievance, disciplinary, investigation and hearing procedures · Their role within those processes · When should these processes be used · Link to organisational standards, values, policies and codes · Supporting the various parties · Recording and report writing · Questioning Techniques and skills · Possible outcomes of hearings · The limits and scope of their role and responsibilities Methods of delivery: The day is interactive and experiential. Training methods include case studies, group work, discussion, role-plays, PowerPoint presentation and self-reflection. LEARNING OBJECTIVES · Grievance, disciplinary, investigation and hearing procedures · Your role within those processes · When should these processes be used · Link to organisational standards, values, policies and codes · Planning an investigation · Carrying out an investigation · Writing Factually · Writing an Investigation Report · The limits and scope of their role and responsibilities TARGET AUDIENCE Managers who wish to refresh or enhance their skills on how to manage Grievances and Disciplinaries. TRAINING CONSIDERATIONS CERTIFICATION Upon completion of the course, the delegates will receive a certificate of attendance. RELATED COURSES Performance Management Delegation & Time Management

Investigation Skills: Grievances and Disciplinaries
Duration: 1 day

Course overview:

Managers may have a variety of roles within a grievance or disciplinary. They may be the first person to be aware of an issue, write an investigation brief, take the role of an investigator and they are usually required to participate in a hearing as necessary.
Policy and good practice requires excellent levels of communication, evaluation of evidence and documentation when managing or being involved in these areas. The required skills are broad and varied and this training day has been designed to promote confidence and skills by providing opportunities to understand the context and the law, organisational policy and the responsibilities they hold. It is a highly practical day with opportunities to discuss, practice and learn tools, skills and techniques within a safe, supportive and enjoyable environment.

Learning Outcomes:

· Grievance, disciplinary, investigation and hearing procedures
· Their role within those processes
· When should these processes be used
· Link to organisational standards, values, policies and codes
· Supporting the various parties
· Recording and report writing
· Questioning Techniques and skills
· Possible outcomes of hearings
· The limits and scope of their role and responsibilities

Methods of delivery:

The day is interactive and experiential. Training methods include case studies, group work, discussion, role-plays, PowerPoint presentation and self-reflection.

LEARNING OBJECTIVES
· Grievance, disciplinary, investigation and hearing procedures
· Your role within those processes
· When should these processes be used
· Link to organisational standards, values, policies and codes
· Planning an investigation
· Carrying out an investigation
· Writing Factually
· Writing an Investigation Report
· The limits and scope of their role and responsibilities

TARGET AUDIENCE
Managers who wish to refresh or enhance their skills on how to manage Grievances and Disciplinaries.

TRAINING CONSIDERATIONS

CERTIFICATION
Upon completion of the course, the delegates will receive a certificate of attendance.

RELATED COURSES
Performance Management
Delegation & Time Management