Investigation Skills: Grievances and Disciplinaries
Duration 1 day
Managers may have a variety of roles within a grievance or disciplinary. They may be the first person to be aware of an issue, write an investigation brief, take the role of an investigator and they are usually required to participate in a hearing as necessary.
Policy and good practice requires excellent levels of communication, evaluation of evidence and documentation when managing or being involved in these areas. The required skills are broad and varied and this training day has been designed to promote confidence and skills by providing opportunities to understand the context and the law, organisational policy and the responsibilities they hold. It is a highly practical day with opportunities to discuss, practice and learn tools, skills and techniques within a safe, supportive and enjoyable environment.
Grievance, disciplinary, investigation and hearing proceduresTheir role within those processesWhen should these processes be usedLink to organisational standards, values, policies and codes Supporting the various partiesRecording and report writingQuestioning Techniques and skillsPossible outcomes of hearingsThe limits and scope of their role and responsibilities
Methods of Delivery
The day is interactive and experiential. Training methods include case studies, group work, discussion, role-plays, PowerPoint presentation and self-reflection.
- Course Content
- Training Considerations
- Related Courses
- Grievance, disciplinary, investigation and hearing procedures
- Your role within those processes
- When should these processes be used
- Link to organisational standards, values, policies and codes
- Planning an investigation
- Carrying out an investigation
- Writing Factually
- Writing an Investigation Report
- The limits and scope of their role and responsibilities
Managers who wish to refresh or enhance their skills on how to manage Grievances and Disciplinaries.
Upon completion of the course, the delegates will receive a certificate of attendance.
Delegation & Time Management