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Personal Safety, Lone Working and Conflict Resolution Duration 1 Day Course Overview Central Training's Conflict Resolution, Personal Safety and Lone Working training is designed to ensure front line workers are aware of the risks associated with lone working and dealing with members of the public. This course teaches delegates how to de-escalate potentially volatile situations and manage their personal safety with foresight and planning. Learning Outcomes The course aims to equip delegates with the skills to: Develop knowledge and confidence in managing challenging situations Understand how gender, race and status might affect an individual's experience of violence Recognise factors that may affect the ability to deal with an aggressive situation Respond to violence and aggression in an appropriate way Methods of Delivery This training is highly interactive and employs, group work, presentations and questionnaires. Delegates are provided with comprehensive learner notes to facilitate learning. Course Content Audience Training Considerations Certification Related Courses Course Content Conflict Resolution and Conflict Management strategies Personal safety when lone working and the associated risks Customer attitude and behaviour The universal greeting and how to implement it Building rapport with customers Risk assessing situations and environments De-escalation techniques and the Personal Safety model Strategies to employ if de-escalation fails Relevant common and criminal law in relation to reasonable force Target Audience All front line staff who could potentially come into contact with challenging behaviour or difficult situations. Training Considerations There are no pre-training requirements for this course. Certification Upon completion of the course, the delegates will receive a certificate of attendance. Related Courses Challenging Behaviour: Managing and Responding Positive Behaviour Support

Personal Safety, Lone Working and Conflict Resolution

Duration

1 Day

Course Overview

Central Training's Conflict Resolution, Personal Safety and Lone Working training is designed to ensure front line workers are aware of the risks associated with lone working and dealing with members of the public. This course teaches delegates how to de-escalate potentially volatile situations and manage their personal safety with foresight and planning.

Learning Outcomes

The course aims to equip delegates with the skills to:

Develop knowledge and confidence in managing challenging situations

Understand how gender, race and status might affect an individual's experience of violence

Recognise factors that may affect the ability to deal with an aggressive situation

Respond to violence and aggression in an appropriate way

Methods of Delivery

This training is highly interactive and employs, group work, presentations and questionnaires. Delegates are provided with comprehensive learner notes to facilitate learning.

Course Content
Audience
Training Considerations
Certification
Related Courses

Course Content

Conflict Resolution and Conflict Management strategies
Personal safety when lone working and the associated risks
Customer attitude and behaviour
The universal greeting and how to implement it
Building rapport with customers
Risk assessing situations and environments
De-escalation techniques and the Personal Safety model
Strategies to employ if de-escalation fails
Relevant common and criminal law in relation to reasonable force

Target Audience

All front line staff who could potentially come into contact with challenging behaviour or difficult situations.

Training Considerations

There are no pre-training requirements for this course.

Certification

Upon completion of the course, the delegates will receive a certificate of attendance.

Related Courses

Challenging Behaviour: Managing and Responding
Positive Behaviour Support


Personal Safety, Lone Working and Conflict Resolution Duration: 1 Day Course Overview: Central Training's Conflict Resolution, Personal Safety and Lone Working training is designed to ensure front line workers are aware of the risks associated with lone working and dealing with members of the public. This course teaches delegates how to de-escalate potentially volatile situations and manage their personal safety with foresight and planning. Learning Outcomes: The course aims to equip delegates with the skills to: · Develop knowledge and confidence in managing challenging situations · Understand how gender, race and status might affect an individual's experience of violence · Recognise factors that may affect the ability to deal with an aggressive situation · Respond to violence and aggression in an appropriate way Methods of Delivery: This training is highly interactive and employs, group work, presentations and questionnaires. Delegates are provided with comprehensive learner notes to facilitate learning. LEARNING OBJECTIVES · Conflict Resolution and Conflict Management strategies · Personal safety when lone working and the associated risks · Customer attitude and behaviour · The universal greeting and how to implement it · Building rapport with customers · Risk assessing situations and environments · De-escalation techniques and the Personal Safety model · Strategies to employ if de-escalation fails · Relevant common and criminal law in relation to reasonable force TARGET AUDIENCE All front line staff who could potentially come into contact with challenging behaviour or difficult situations. TRAINING CONSIDERATIONS There are no pre-training requirements for this course. CERTIFICATION Upon completion of the course, the delegates will receive a certificate of attendance. RELATED COURSES Challenging Behaviour: Managing and Responding Positive Behaviour Support

Personal Safety, Lone Working and Conflict Resolution
Duration: 1 Day

Course Overview:

Central Training's Conflict Resolution, Personal Safety and Lone Working training is designed to ensure front line workers are aware of the risks associated with lone working and dealing with members of the public. This course teaches delegates how to de-escalate potentially volatile situations and manage their personal safety with foresight and planning.

Learning Outcomes:
The course aims to equip delegates with the skills to:

· Develop knowledge and confidence in managing challenging situations
· Understand how gender, race and status might affect an individual's experience of violence
· Recognise factors that may affect the ability to deal with an aggressive situation
· Respond to violence and aggression in an appropriate way

Methods of Delivery:

This training is highly interactive and employs, group work, presentations and questionnaires. Delegates are provided with comprehensive learner notes to facilitate learning.

LEARNING OBJECTIVES
· Conflict Resolution and Conflict Management strategies
· Personal safety when lone working and the associated risks
· Customer attitude and behaviour
· The universal greeting and how to implement it
· Building rapport with customers
· Risk assessing situations and environments
· De-escalation techniques and the Personal Safety model
· Strategies to employ if de-escalation fails
· Relevant common and criminal law in relation to reasonable force

TARGET AUDIENCE
All front line staff who could potentially come into contact with challenging behaviour or difficult situations.

TRAINING CONSIDERATIONS
There are no pre-training requirements for this course.

CERTIFICATION
Upon completion of the course, the delegates will receive a certificate of attendance.

RELATED COURSES
Challenging Behaviour: Managing and Responding
Positive Behaviour Support