Personal Safety & Lone Working (PIE-Informed)
Duration 1 day
Central Training's Personal Safety and Lone Working training is designed to ensure front line workers are aware of the risks associated with lone working, and have the knowledge and tools to enable them to de-escalate potentially volatile situations as well as manage their personal safety with foresight and planning.
The course aims to equip delegates with the skills to: Understand the client group and the challenges around approach (PIE)Know how gender, race and status might affect an individual's experience of aggressionUnderstand the impact of body language and non-verbal communicationRespond to violence and aggression in an appropriate wayIdentify risks that may affect the ability to deal with an aggressive situationDevelop knowledge and confidence in managing challenging situations
Methods of Delivery
This training is interactive and employs, group work, presentations and directed learning activities. Delegates are provided with comprehensive learner notes to facilitate learning.
- Course Content
- Training Considerations
- Related Courses
- Personal safety when lone working and the associated risks
- Understanding clients and their responses
- Gender, race and status and the individual's experience of aggression
- Body language and non-verbal communication
- De-escalation techniques
- Risk assessing situations and environments
- Reasonable force: relevant common and criminal law
All front line staff who could potentially come into contact with challenging behaviour or difficult situations.
There are no pre-training requirements for this course.
Upon completion of the course, the delegates will receive a certificate of attendance.
Challenging Behaviour: Managing and Responding
Positive Behaviour Support