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Personal Safety & Lone Working (PIE-Informed)

Duration

1 day

Course Overview



Central Training's Personal Safety and Lone Working training is designed to ensure front line workers are aware of the risks associated with lone working, and have the knowledge and tools to enable them to de-escalate potentially volatile situations as well as manage their personal safety with foresight and planning.


Learning Outcomes



The course aims to equip delegates with the skills to:
  • Understand the client group and the challenges around approach (PIE)
  • Know how gender, race and status might affect an individual's experience of aggression
  • Understand the impact of body language and non-verbal communication
  • Respond to violence and aggression in an appropriate way
  • Identify risks that may affect the ability to deal with an aggressive situation
  • Develop knowledge and confidence in managing challenging situations

  • Methods of Delivery



    This training is interactive and employs, group work, presentations and directed learning activities. Delegates are provided with comprehensive learner notes to facilitate learning.
    • Course Content
    • Audience
    • Training Considerations
    • Certification
    • Related Courses

    Course Content

    • Personal safety when lone working and the associated risks
    • Understanding clients and their responses
    • Gender, race and status and the individual's experience of aggression
    • Body language and non-verbal communication
    • De-escalation techniques
    • Risk assessing situations and environments
    • Reasonable force: relevant common and criminal law

    Target Audience

    All front line staff who could potentially come into contact with challenging behaviour or difficult situations.

    Training Considerations

    There are no pre-training requirements for this course.

    Certification

    Upon completion of the course, the delegates will receive a certificate of attendance.

    Related Courses

    Challenging Behaviour: Managing and Responding
    Positive Behaviour Support
     
    Personal Safety & Lone Working (PIE-Informed)
    Duration: 1 day

    Course Overview:

    Central Training's Personal Safety and Lone Working training is designed to ensure front line workers are aware of the risks associated with lone working, and have the knowledge and tools to enable them to de-escalate potentially volatile situations as well as manage their personal safety with foresight and planning.


    Learning Outcomes:

    The course aims to equip delegates with the skills to:
    ·Understand the client group and the challenges around approach (PIE)
    ·Know how gender, race and status might affect an individual's experience of aggression
    ·Understand the impact of body language and non-verbal communication
    ·Respond to violence and aggression in an appropriate way
    ·Identify risks that may affect the ability to deal with an aggressive situation
    ·Develop knowledge and confidence in managing challenging situations



    Methods of Delivery:

    This training is interactive and employs, group work, presentations and directed learning activities. Delegates are provided with comprehensive learner notes to facilitate learning.

    LEARNING OBJECTIVES
    ·Personal safety when lone working and the associated risks
    ·Understanding clients and their responses
    ·Gender, race and status and the individual's experience of aggression
    ·Body language and non-verbal communication
    ·De-escalation techniques
    ·Risk assessing situations and environments
    ·Reasonable force: relevant common and criminal law


    TARGET AUDIENCE
    All front line staff who could potentially come into contact with challenging behaviour or difficult situations.

    TRAINING CONSIDERATIONS
    There are no pre-training requirements for this course.

    CERTIFICATION
    Upon completion of the course, the delegates will receive a certificate of attendance.

    RELATED COURSES
    Challenging Behaviour: Managing and Responding
    Positive Behaviour Support

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