Welfare Benefits: An Introduction
Duration 1 day
The course looks at the different groups of benefits e.g. means-tested; contributory; and disability benefits and provides real case examples of some of the issues that can arise within the legacy benefits system, in addition to an overview of Universal Credit (UC). Candidates will gain a basic but detailed level of knowledge about the complex benefits system and be introduced to aspects of the field that they may wish to develop their knowledge around in more detail, e.g. an intermediate course on claiming Personal Independence Payment (PIP) or understanding Universal Credit.
By the end of this course, delegates will have covered: The benefits system Means testing Ability to identify which relevant group for individual benefits Principles of UC How to problem solve / ask for help Where to signpost Awareness of own further training needs
Methods of Delivery
This course is delivered via Central Training's Virtual Learning Environment. The trainer utilises online / power-point presentation with activities & discussions.
- Course Content
- Training Considerations
- Related Courses
- Different groups of benefits and means-testing
- The 'mapping' of means-testing
- Introduction to UC
- Most common benefit scenarios
- Introduction to eligibility for disability benefits
- How to problem solve
Frontline staff, volunteers with no experience / newly appointed advisers with little or no working knowledge of the benefits system.
There are no pre-training requirements for this course.
Upon completion of the course, the delegates will receive a certificate of attendance.