This course aims to enable candidates to develop their Emotional Intelligence and learn practical tools to manage their emotions to ensure a calm and focussed response to different situations or people. The trainer will cover techniques that promote greater control over emotions, and the ability to perceive the emotions of other people, and build strong and effective relationships with them. Finally the candidates will have the opportunity to explore their own emotional responses to scenarios and identify personal habits they may not have previously been aware of.
This course aims to provide delegates with the skills to: Understand what Emotional Intelligence is and why it's important Be able to relate more effectively to their colleagues and to others Know how to communicate in an emotionally intelligent way Describe brain function as it relates to emotional intelligence Be aware how their emotions affect their behaviour and performance
Methods of Delivery
This course will use a variety of training methods including: tutor presentation, small group work, co-coaching, reflection and discussion.
- Course Content
- Training Considerations
- Related Courses
- Emotional Intelligence Competencies
- Brain Functions, Fight, Flight or Freeze
- Practical tools to keep calm and remain in the present
- Personal habits and developing self-awareness
- Action planning
Anyone working within the Health & Social Care sector
There are no pre-training requirements for this course
Upon completion of the course, the delegates will receive a certificate of attendance.
Assertiveness - Building Confiddence
Professional Boundaries & Good Practice
Stress - Positive Management Strategies