Challenging Behaviour - Managing & Responding
Duration: 1 day
Central Training's Managing and Responding to Challenging Behaviour course is designed to provide frontline workers with the knowledge and skills to respond safely and ethically to incidents of aggression and violence. The course focuses on the functions of challenging behaviours, potential triggers and assessing risk in a proactive and preventative way.
Using a person-centred approach and utilising a number of group activities, the trainer explains the use of assertive negotiation and calming techniques that can help bring episodes of challenging behaviour to a safe and satisfactory resolution. The course concludes with the importance of accurate reporting and the support needs of clients and staff after an incident of challenging behaviour.
The course is informed throughout by person-centred values.
This course is designed to enable delegates to:
· Adopt a positive and proactive approach to responding to aggression
· Identify the contributing factors of aggression
· Utilise teamwork, limit setting, and boundaries to avoid/contain incidents
· Practise a range of calming, problem-solving, and de-escalation techniques
· Understand the support needs of staff and clients involved in challenging incidents
Methods of delivery:
The course uses a range of training methods to provide variety and engagement including: trainer presentation, PowerPoint presentations, flipchart work, group work and discussion, case studies and practical exercises.
· Defining challenging behaviour, violence and aggression
· Triggers of aggression and behaviours that challenge
· Functional analysis and Positive Behaviour Support
· The early warning signs of escalating aggression
· Using assertiveness and negotiation to resolve disquiet
· Relevant Legislation: risk assessment, ongoing evaluation, reporting and recording
· Aftercare: responding to the support needs of everyone, including staff
Anyone who comes into contact with people who use challenging behaviour to express themselves.
Delegates should familiarise themselves with any organisational policies governing issues of challenging behaviour.
Upon completion of the course, the delegates will receive a certificate of attendance.
Assertiveness - Building Confidence
Personal Safety, Lone Working and Breakaway Techniques
Individuals, including volunteers, who work in the social care field with service users who may present challenging behaviour.