Working with Hard-to-Engage Service Users
This one day course for front line staff explores working with service users where there are barriers to engagement. Throughout the day delegates will explore definitions and examples of resistance and low motivation. The Course will look different models to assist in understanding engagement, including the Cycle of Change with a focus on how to positively work with resistance whilst avoiding conflict. This course also covers the role of boundaries and contracts in working with hard to engage service users whilst also exploring the key interpersonal qualities and skills that can assist engagement.
By the end of this course delegates will have covered: Barriers to engagement Theoretical models to assist understanding Key skills for encouraging engagement Importance of boundaries and contracts Useful resources for practice
Methods of Delivery
This course is very interactive and is designed to give delegates a good overview of the key issues on the agenda. The trainer will employ a mix of group work, case studies, role plays, and visual presentation throughout the day.
- Course Content
- Training Considerations
- Related Courses
- Defining Barriers to engagement
- Theoretical models to assist understanding
- Key skills for encouraging engagement
- Importance of boundaries and contracts
- Useful resources for practice
This course is relevant to anybody in the voluntary sector who works with people who are 'hard to engage', or who wishes to know more about this topic. The course is suitable for both frontline staff and managers.
There are no training considerations related to this course.
The delegates will receive a certificate of attendance upon completion of the course.
Motivational Interviewing: Helping People Change
Professional Boundaries & Good Practice