Professional Boundaries, GDPR & Good Practice
Duration 1 day
This training for support staff considers the fundamental principles of good practice in the support setting, providing an opportunity to define and reflect upon essential yet often poorly understood issues such as the meaning and purpose of professional boundaries, whistle blowing and safeguarding, personal disclosure and confidentiality within the client-worker relationship. The highly practical pm session is designed to ensure that all employees are familiar with current legislation and best practice as it relates to data protection and confidentiality. The course covers organisational and individual responsibilities around information collecting, storing and sharing.
This course is designed to provide delegates with the tools to: Understanding good practice and professionalism within a support setting Explore the meaning and purpose of boundaries Work within relevant legislation, codes of conduct and ethics Respond to personal disclosure and when to seek consent from the individual Manage client-worker and inter-colleague boundaries Recognise their professional responsibilities when using social media Understand what is meant by confidentiality Describe the legislation that informs data protection and confidentiality Have an awareness General Data Protection Regulations (GDPR)
Methods of Delivery
The course is highly interactive and combines trainer presentations, PowerPoint and flipchart work with pairs work, small group work, large group discussions, exercises and quizzes.
- Course Content
- Training Considerations
- Related Courses
- Professional boundaries and confidentiality: definitions, importance and impact
- Legal and ethical frameworks, guidelines and regulations
- Broken boundaries and signs of boundary crossing
- Professional boundaries when using social media
- Clarifying expectations of staff, service users, and their families
- Safeguarding information inside and outside the organisation
- Requests for personal files (service users and staff)
- Sharing information with other agencies
Both new and experienced support staff who will benefit from an opportunity to define and reflect on fundamental principles of professional boundaries and good practice.
There are no pre-training requirements for this course.
Upon completion of the course, the delegates will receive a certificate of attendance.
Record Keeping & Report Writing
Equality & Diversity
GDPR, Confidentiality & Information Sharing