Service Manager
Complex Needs | 1 NW1 |£22.60 per hour (incl. of Holiday Pay) | 1-2 months | Job Ref: BD9529 | Posted: 05/11/2026
Central Recruitment is currently recruiting for a Service Manager, to work in the Camden area. The service provides support to individuals with complex needs.
The successful candidate will be required to work 37.5 hours per week. Temporary cover is required for approximately 1 month The pay rate is £20.17 per hour, with £2.43 holiday pay, totalling £22.60 per hour.
In this position, you will be required to:
- Lead, motivate and develop a team to deliver excellent customer outcomes.
- Conduct 1:1s, performance reviews and team meetings.
- Develop rotas and ensure effective staffing levels.
- Recruit and manage relief and agency staff as required.
- Manage service delivery in line with contractual requirements and KPIs.
- Monitor budgets and report variances.
- Oversee health & safety, safeguarding and compliance requirements.
- Manage cash handling, invoices, timesheets and administration processes.
- Oversee void management and housing allocations.
- Manage rent collection and arrears.
- Lead tenancy management processes including appeals and notices.
- Ensure delivery of person-centred, trauma-informed support.
- Support customers to achieve positive outcomes and sustain tenancies.
- Build strong partnerships with external agencies and stakeholders.
- Manage complaints and anti-social behaviour cases effectively.
- Participate in on-call rota where necessary
To apply for this role, you must have:
- Experience managing services within supported housing, homelessness, housing support or a similar environment.
- Previous experience managing a small team.
- Experience supporting vulnerable and diverse customer groups.
- Strong leadership, people management and communication skills.
- Ability to manage competing priorities and achieve performance targets.
- Experience monitoring outcomes and driving service improvements.
- Resilient, proactive and customer-focused approach.
- Budget management experience.
- Experience managing contracts, compliance and KPI performance.
- Enhanced understanding of safeguarding, health & safety and risk management is essential.
- Desirable: Relevant housing, support or care qualification
- Competent IT skills including reporting and database management
Candidates must confirm their interest as soon as possible, with interviews scheduled shortly after and the appointed candidate expected to start as soon as possible
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